After-Sales-Service

Our service does not end when we hand over the forming line to your production. Our After Sales Service ensures tailor-made customer support over the entire product life cycle of your forming line. Our competent service team provides you with rapid and flexible support worldwide. In this way, we not only guarantee optimum availability of your forming line over a maximum running time but also a quick return on investment.

A large amount of After Sales manpower independent of the new systems business is the key to your success. Our team of around 30 specialists can even be expanded at short notice, depending on requirements. Furthermore, we offer our international customers local service locations worldwide with highly qualified native speakers.

Irrespective of whether you need spare parts or want to increase the efficiency of your existing machinery. We make it possible!

Our service promise to you

• We supply robust, durable, and thus sustainable machines and systems for forming technology.
• We use for our standard components, components from suppliers that are available worldwide.
• Our modular design minimizes your spare parts inventory, e.g. by using standard same motors, gears or guides.
• Safety for both man and machine is non-negotiable for us! We deliver our machines and plants worldwide in accordance with the highest European safety standards at all times.
• Our competent After Sales service is available worldwide and, if necessary, rapidly available on-site.
• We accompany you throughout the entire product life cycle to maintain and increase your system's productivity.

When disaster doesn't take a break, action must be taken quickly. Regardless of whether we perform line access via teleservice, send spare parts by express, or a quick on-site intervention is required: DREHER Automation will move heaven and hell in an emergency to support you in trouble shooting.

Service Hotline: +49 7454 881-810
E-mail: service@dreher.de

Our service hotline is manned on weekdays from Monday to Friday between 7:00 am and 5:00 pm. Our on-call service for Saturdays, Sundays and public holidays is available from 9:00 a.m. to 4:00 p.m.. An answering machine is switched on during this time and is checked regularly. You will receive a call back as soon as possible.

DREHER Automation ensures the productivity and availability of your forming line over the entire product life cycle with preventive maintenance tailored to your requirements. We provide support with individual services, including condition monitoring, regular inspections, and value-maintaining maintenance measures.

Our expert after-sales service not only supplies spare and wear parts for your forming systems. We will also be happy to provide you with a proposal for various spare parts packages with system-relevant components. Don't take unnecessary risks and make yourself independent of long delivery times. We will be happy to advise you!

Wherever possible, our after-sales service repairs machine parts and thus avoids cost-intensive replacement. We also repair control components that have already been discontinued by the manufacturer. This is not only easy on your wallet, but also on the environment.

Your customers can also be demanding! For this reason, the output and plant availability of your forming system should be optimized right from the start. Would you like to further optimize your production process?

We would be happy to support you

• Production monitoring
• Operator training
• Maintenance training

A forming system’s cost-effectiveness only becomes apparent over its entire product life cycle. We will accompany you and look for possibilities to make your forming line even more productive together.

We would be happy to support you with

• Process optimization
• Follow-up training
• Service and maintenance contracts
• Modernization right up to a complete press retrofit
• Forming press relocation
• Press or line shutdowns

We remain dedicated and meticulous long after we install a new line! For this reason, we offer our customers surveying services using our FARO laser (system accuracy +/- 0.03 mm).

We can provide you with

• Component measurements
• System measurements